Refund and Returns Policy

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

Thank you for shopping at bytesuri.com. We aim to provide high-quality pet food and products that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.

  • It must be returned within 7 days of the delivery date.

  • The item must be in its original packaging.

Note: Perishable items (e.g., opened pet food) and hygiene products are not eligible for return unless defective or damaged on arrival.

2. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with the following:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

We will gladly offer a replacement or full refund, including shipping fees.

3. Non-Returnable Items

The following items are non-returnable:

  • Opened or used food/treats

  • Sale or clearance items

  • Personalized items

  • Items returned after 7 days

4. Refunds (If Applicable)

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–7 business days.

Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our support team.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the product is defective or an error was made in the order.

  • We recommend using a trackable shipping method for your return.

7. Contact Us

If you have questions about returns or refunds, please contact us:

📧 Email: support@bytesuri.com
📞 Phone: 123.456.789